International Journal of Work Organisation and Emotion

The purpose of this paper is to explore emotional labour in the context of non-governmental organisations (NGOs) using word data from interviews of five NGO directors on their recruitment criteria when hiring staff. We analyse interview transcripts using ...

Patient satisfaction is a major indicator of healthcare originations' performance and effectiveness. Emotion intelligence and emotional support dimensions are essential to improve patient satisfaction scores, hence improving the organisation overall ...

With the departure in emotion sociology and caring science the aim of this article is to elucidate the emotion work as experienced by a group of nurses who tried out a customised form of a person-centred care model. Ten semi-structured interviews with ...

Overall emotional well-being, notably happiness, has been the subject of numerous studies in psychology, business and other disciplines. In this study, happiness, aka life satisfaction, is measured by people's own personal assessment of happiness, not ...

Human emotions have been described by some theorists as discrete and consistent responses to internal or external events which have a particular significance for the organism. Emotions are the topic of extensive research in the recent times. However, ...