Skip to main content
Skip main navigation
No Access

The influence of motivations on the image of non-hotel tourist accommodation offering

Published Online:pp 59-81https://doi.org/10.1504/IJTP.2013.054055

Accommodation image has been scarcely researched in the literature and is worthy of further investigation. Moreover, to date, no previous studies have analysed non-hotel accommodation image, even when this type of accommodation is the primary offer of some tourist destinations and plays a critical role in the overall perception of the destination. This research aims for a deeper understanding of accommodation image. Thus, after an extensive review of the literature, the aim is to obtain the main dimensions of cognitive image that characterise this product and to analyse how these dimensions affect the overall accommodation image. Finally, this research analyses the influence of motivations on the formation of accommodation image. Tourists motivated by ‘fun and prestige’ evaluate accommodation image more positively than tourists motivated by ‘relaxation, knowledge, and social interaction’. The study highlights the academic and practical implications of these findings.

Keywords

accommodation image, motivations, non-hotel accommodation product, apartments, bungalows, marketing, hospitality

References

  • 1. Andriotis, K. (2008). ‘Integrated resort development: the case of Cavo Sidero, Crete’. Journal of Sustainable Tourism. 16, 4, 428-444 Google Scholar
  • 2. Bailey, M. (1995). ‘Hong Kong’. EIU International Tourism Reports. 4, 5-21 Google Scholar
  • 3. Baloglu, S. (1997). ‘The relationship between destination images and sociodemographic and trip characteristics of international travellers’. Journal of Vacation Marketing. 3, 3, 221-233 Google Scholar
  • 4. Baloglu, S. , Mangaloglu, M. (2001). ‘Tourism destination images of Turkey, Egypt, Greece, and Italy as perceived by US-based tour operators and travel agents’. Tourism Management. 22, 1-9 Google Scholar
  • 5. Baloglu, S. , Mccleary, K.W. (1999). ‘A model of destination image formation’. Annals of Tourism Research. 26, 1, 868-897 Google Scholar
  • 6. Barsky, J. , Labagh, R. (1992). ‘A strategy for customer satisfaction’. The Cornell Hotel and Restaurant Administration Quarterly. 35, 3, 32-40 Google Scholar
  • 7. Barsky, J. , Nash, L. ‘Evoking emotion: affective keys to hotel loyalty’. Cornell Hotel and Restaurant Administration Quarterly. 2002, 02, 39-46 Google Scholar
  • 8. Beerli, p.A. , Martín, J.D. (2004). ‘Factors influencing destination image’. Annals of Tourism Research. 31, 3, 657-681 Google Scholar
  • 9. Bhote, K.R. (1996). Beyond Customer Satisfaction to Customer Loyalty. New York:AMA Management Briefing Google Scholar
  • 10. Bowen, J.T. , Sparks, B.A. (1998). ‘Hospitality marketing research: a content analysis and implications for future research’. International Journal of Hospitality Management. 17, 2, 125-144 Google Scholar
  • 11. Brownell, J. ‘Applied research in managerial communication: the critical link between knowledge and practice’. Cornell Hotel and Restaurant Administration Quarterly. 2003, 04, 39-49 Google Scholar
  • 12. Callan, R.J. (1994). ‘Development of a frame for the determination of attributes used for hotel selection – indications from focus group and in-depth interviews’. Hospitality Research Journal. 18, 2, 53-74 Google Scholar
  • 13. Chen, C.F. , Chen, F.S. (2010). ‘Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists’. Tourism Management. 31, 1, 29-35 Google Scholar
  • 14. Chen, J.S. , Hsu, C.H. (2000). ‘Measurement of Korean tourists’ perceived images of overseas destinations’. Journal of Travel Research. 38, 411-416 Google Scholar
  • 15. Chen, J.S. , Ekinci, Y. , Riley, M. , Yoon, Y. , Tjelflaat, S. (2001). ‘What do Norwegians think of US lodging services?’. International Journal of Contemporary Hospitality Management. 13, 6, 280-284 Google Scholar
  • 16. Chen, p.J. , Kerstetter, D.L. (1999). ‘International students´ image of rural Pennsylvania as a travel destination’. Journal of Travel Research. 37, 256-266 Google Scholar
  • 17. Choi, T.Y. , Chu, R. (2001). ‘Determinants of hotel guests’ satisfaction and repeat patronage in the Hong Kong hotel industry’. Hospitality Management. 20, 277-297 Google Scholar
  • 18. Choi, T.Y. , Chu, R.K.S. (1999). ‘Consumer perceptions of the quality of services in three hotel categories in Hong Kong’. Journal of Vacation Marketing. 5, 2, 176-189 Google Scholar
  • 19. Chu, R. (2002). ‘Stated-importance versus derived-importance customer satisfaction measurement’. Journal of Services Marketing. 16, 4, 285-301 Google Scholar
  • 20. Chu, R.K.S. , Choi, T. (2000). ‘An importance-performance analysis of hotel selection factors in the Hong Kong hotel industry: a comparison of business and leisure travellers’. Tourism management. 21, 363-377 Google Scholar
  • 21. Correia, A. , Moital, M. , Nuno, O. , Ferreira, C. (2009). ‘Multidimensional segmentation of gastronomic tourists based on motivation and satisfaction’. International Journal of Tourism Policy. 2, 1–2, 37-57 AbstractGoogle Scholar
  • 22. Crompton, J.L. (1979). ‘Motivations for pleasure vacation’. Annals of Tourism Research. 6, 408-424 Google Scholar
  • 23. Dann, G.M. (1996). The Language of Tourism: A Sociolinguistic Perspective. Wallingford:Cab International. Google Scholar
  • 24. Dann, G. (1981). ‘Tourist motivation an appraisal’. Annals of Tourism Research. 8, 2, 187-219 Google Scholar
  • 25. Dann, G. (1977). ‘Anomie, ego-enhancement and tourism’. Annals of Tourism Research. 4, 4, 184-194 Google Scholar
  • 26. Dubais, B. (1999). Comportamiento del Consumidor. Madrid:Prentice Hall Google Scholar
  • 27. Dubé, L. , Renaghan, L.M. (1999). ‘Building customer loyalty’. Cornell Hotel and Restaurant Administration Quarterly. 40, 5, 78-88 Google Scholar
  • 28. Dubé, L. , Renaghan, L.M. (2000). ‘Creating visible customer value’. Cornell Hotel and Restaurant Administration Quarterly. 41, 1, 62-72 Google Scholar
  • 29. Echtner, C.M. , Ritchie, J.R. (1991). ‘The meaning and measurement of destination image’. The Journal of Tourism Studies. 2, 2, 2-12 Google Scholar
  • 30. Echtner, C.M. , Ritchie, J.R. (1993). ‘The measurement of destination image: an empirical assessment’. Journal of Travel Research. 31, 3-13 Google Scholar
  • 31. Ekinci, Y. (2002). ‘A review of theoretical debates on the measurement of service quality: implications for hospitality research’. Journal of Hospitality & Tourism Research. 26, 3, 199-216 Google Scholar
  • 32. Ekinci, Y. , Prokopaki, p. , Cobanoglu, C. (2003). ‘Service quality in Cretan accommodationss: marketing strategies for the UK holiday market’. Hospitality Management. 22, 47-66 Google Scholar
  • 33. Ekinci, Y. , Riley, M. , Fife-Schaw, C. (1998). ‘Which school of thought? The dimensions of resort hotel quality’. International Journal of Contemporary Hospitality Management. 10, 2, 63-67 Google Scholar
  • 34. Esper, F.S. , Rateike, J.A. (2010). ‘Tourism destination image and motivations: the Spanish perspective of Mexico’. Journal of Travel & Tourism Marketing. 27, 4, 349-360 Google Scholar
  • 35. Fakeye, p.C. , Crompton, J.L. (1991). ‘Image differences between prospective, first-time, and repeat visitors to the Lower Rio Grande Valley’. Journal of Travel Research. 30, 2, 10-16 Google Scholar
  • 36. Fodness, D. (1994). ‘Measuring tourist motivation’. Annals of Tourism Research. 2, 1, 55l-581 Google Scholar
  • 37. Getty, J.M. , Thompson, K.N. (1994). ‘A procedure for scaling perceptions of lodging quality’. Hospitality Research Journal. 18, 2, 75-96 Google Scholar
  • 38. Gnoth, J. (1997). ‘Tourism motivation and expectation formation’. Annals of Tourism Research. 24, 2, 283-304 Google Scholar
  • 39. Goossens, C. (2000). ‘Tourism information and pleasure motivation’. Annals of Tourism Research. 27, 2, 301-321 Google Scholar
  • 40. Gray, H.P. (1979). International Travel: International Trade. Lexington, MA:Heath Lexington Books Google Scholar
  • 41. Hair, J.E., Jr. , Anderson, R.E. , Tatham, R.L. , Black, W.C. (1998). Multivariate Data Analysis. 5th ed., New Jersey:Prentice Hall, Inc Google Scholar
  • 42. Hair, J.K. , Anderson, R.E. , Tatham, T.L. , Blanc, W.C. (1987). Análisis Multivariante. Madrid:Prentice Hall Google Scholar
  • 43. Headley, D.E. , Myller, S.J. (1993). ‘Measuring service quality and its relationship to future consumer behavior’. Journal of Health Care Marketing. 13, 4, 32-41 Google Scholar
  • 44. Heide, M. , Gronhaug, K. , Engset, M.G. (1999). ‘Industry specific measurement of consumer satisfaction: experiences from the business traveling industry’. International Journalof Hospitality Management. 18, 2, 201-213 Google Scholar
  • 45. Heung, V.C.S. (2000). ‘Satisfaction levels of mainland Chinese travelers with Hong Kong hotel services’. International Journal of Contemporary Hospitality Management. 12, 5, 308-315 Google Scholar
  • 46. Heung, V.C.S. , Mok, C. , Kwan, A. (1996). ‘Brand loyalty in hotels: an exploratory study of overseas visitors to Hong Kong’. Australian Journal of Hospitality Management. 3, 1, 1-11 Google Scholar
  • 47. Hu, Y. , Ritchie, J.R.B. (1993). ‘Measuring destination attractiveness: a contextual approach’. Journal of Travel Research. 32, 25-34 Google Scholar
  • 48. Huang, R. , Busby, G. , Bosdou, C. (2009). ‘The first Plymouth: pictorial element and destination image’. International Journal of Tourism Policy. 2, 4, 246-261 AbstractGoogle Scholar
  • 49. Hunt, J.D. (1975). ‘Images as a factor in tourism development’. Journal of Travel Research. 13, 3-7 Google Scholar
  • 50. Kandampully, J. , Suhartanto, D. (2000). ‘Customer loyalty in the hotel industry: the role of customer satisfaction and image’. International Journal of Contemporary Hospitality Management. 12, 6, 346-351 Google Scholar
  • 51. Kandampully, J. , Suhartanto, D. (2003). ‘The role of customer satisfaction and image in gaining customer loyalty in the hotel industry’. Journal of Hospitality & Leisure Marketing. 10, 1/2, 3-25 Google Scholar
  • 52. Laroche, M. , Parsa, H.G. (2000). ‘Brand management in hospitality: an empirical test of the Brisoux-Laroche model’. Journal of Hospitality & Tourism Research. 24, 2, 200-222 Google Scholar
  • 53. LeBlanc, G. , Nguyen, N. (1996). ‘An examination of the factors that signal hotel image to travelers’. Journal of Vacation Marketing. 3, 1, 32-42 Google Scholar
  • 54. Lee, T.H. (2009). ‘A structural model to examine how destination image, attitude, and motivation affect the future behavior of tourists’. Leisure Sciences. 31, 3, 215-236 Google Scholar
  • 55. Lewis, R.C. (1984). ‘The basis of hotel selection’. Cornell Hotel and Restaurant Administration Quarterly. 25, 54-59 Google Scholar
  • 56. Lewis, R.C. (1985). ‘Getting the most from marketing research (Part V) predicting hotel choice: the factors underlying perception’. The Cornell Hotel and Restaurant Administration Quarterly. 25, 4, 82-96 Google Scholar
  • 57. Litaca, J.W. , Mowen, J.C. , Chakraborty, G. (1995). ‘Diagnosing perceived quality: the medical service channel’. Journal of Health Care Marketing. 15, 4, 42-49 Google Scholar
  • 58. Lockwood, A. , Gummesson, A. , Hubrecht, J. , Senior, M. , Teare, R. Olsen, M. (1992). ‘Developing and maintaining a strategy for service quality’. International Hospitality Management Corporate Strategy in Practice. Pitman, London, 312-339 Google Scholar
  • 59. Mackay, K.J. , Crompton, J.L. (1990). ‘Measuring the quality of recreation services’. Journal of Park and Recreation Administration. 8, 3, 47-56 Google Scholar
  • 60. Mansfeld, Y. (1992). ‘From motivation to actual travel’. Annals of Tourism Research. 19, 3, 399-419 Google Scholar
  • 61. Mazanec, J.A. (1995). ‘Positioning analysis with self-organizing maps: an exploratory study on luxury hotels’. Cornell H.R.A. Quarterly. 36, 6, 80-95 Google Scholar
  • 62. Mei, A.W.O. , Dean, A.M. , White, C.J. (1999). ‘Analyzing service quality in the hospitality industry’. Managing Service Quality. 9, 2, 136-143 Google Scholar
  • 63. Milman, A. , Pizan, A. (1995). ‘The role of awareness and familiarity with a destination: the Central Florida case’. Journal of Travel Research. 33, 3, 21-27 Google Scholar
  • 64. Min, H. , Min, H. (1996). ‘Competitive benchmarking of Korean luxury hotels using the analytic hierarchy process and competitive gap analysis’. Journal of Services Marketing. 10, 3, 58-72 Google Scholar
  • 65. Min, H. , Min, H. , Chung, K. (2002). ‘Dynamic benchmarking of hotel service quality’. Journal of Services Marketing. 16, 4, 302-321 Google Scholar
  • 66. Morgan, M.S. , Dev, C.S. (1994). ‘Defining competitive sets of hotel brands through analysis of customer bran switching’. Journal of Hospitality & Leisure Marketing. 2, 2, 57-91 Google Scholar
  • 67. Morrison, A. (2002). ‘Hospitality research: a pause for reflection’. International Journal of Tourism Research. 4, 3, 161-169 Google Scholar
  • 68. Moutinho, L. (1987). ‘Consumer behavior in tourism’. European Journal of Marketing. 21, 10, 5-44 Google Scholar
  • 69. Murphy, p. , Pritchard, M. , Smith, B. (2000). ‘The destination product and its impact on traveler perceptions’. Tourism Management. 21, 1, 43-52 Google Scholar
  • 70. Okumus, A. , Yasin, B. (2009). ‘Images of Italy, France and Morocco as tourist destinations’. International Journal of Tourism Policy. 2, 4, 306-318 AbstractGoogle Scholar
  • 71. Ostrowsky, p.L. , O’brien, T.V. , Gordon, G.L. (1993). ‘Service quality and customer satisfaction in the commercial airline industry’. Journal of Travel Research. 32, 2, 16-24 Google Scholar
  • 72. Pearce, p.L. (1982). ‘Perceived changes in holiday destinations’. Annals of Tourism Research. 9, 2, 145-164 Google Scholar
  • 73. Pearce, p.L. (1993). ‘Defining tourism study as a specialism: a justification and implications’. Teoros International. 1, 1, 25-32 Google Scholar
  • 74. Piccoli, G. , Wagner, E.L. (2003). ‘The value of academic research’. Cornell Hotel and Restaurant Administration Quarterly. 44, 2, 29-38 Google Scholar
  • 75. Pizam, A. , Milman, A. (1993). ‘Predicting satisfaction among first time visitors to a destination by using the expectancy disconfirmation theory’. International Journal of Hospitality Management. 12, 2, 197-209 Google Scholar
  • 76. Pyo, S. , Mihalik, B.J. , Uysal, M. (1989). ‘Attraction attributes and motivations: a canonical correlation analysis’. Annals of Tourism Research. 16, 2, 277-283 Google Scholar
  • 77. Qu, H. , Tsang, N. (1998). ‘Service quality gap in China’s hotel industry: a study of tourist perceptions and expectations’. Journal of Hospitality & Tourism Research. 22, 3, 252-267 Google Scholar
  • 78. Roth, M.S. (1995). ‘The effects of culture and socioeconomics on the performance of global brand image strategies’. Journal of Marketing Research. 32, 2, 163-175 Google Scholar
  • 79. San Martin, H. , Rodríguez del Bosque, I.A. (2008). ‘Exploring the cognitive – affective nature of destination image and the role of psychological factors in its formation’. Tourism Management. 29, 2, 263-277 Google Scholar
  • 80. Taylor, S.A. , Cronin, J.J. (1994). ‘Modeling patient satisfaction and service quality’. Journal of Health Care Marketing. 14, 1, 34-44 Google Scholar
  • 81. Tsang, N. , Qu, H. (2000). ‘Service quality in China’s hotel industry: a perspective from tourists and hotel managers’. International Journal of Contemporary Hospitality Management. 12, 5, 316-326 Google Scholar
  • 82. Valls, J.F. (1996). Las claves del mercado turístico: cómo competir en el nuevo entorno. Bilbao:Deusto Google Scholar
  • 83. Wagner, O. , Peters, M. , Schuckert, M. R. (2009). ‘Internal branding in tourism destinations: Implications for tourism policy and research’. International Journal of Tourism Policy. 2, 4, 274-288 AbstractGoogle Scholar
  • 84. Walmsley, D.J. , Jenkins, J.M. (1993). ‘Appraisive images of tourist areas: application of personal construct’. Australian Geographer. 24, 2, 1-13 Google Scholar
  • 85. Yucelt, U. , Marcella, M. (1995). ‘Perception of service quality in the U.S. lodging industry’. Journal of Hospitality & Leisure Marketing. 3, 2, 45-70 Google Scholar
  • 86. Zeithaml, V.A. , Bitner, M.J. (1996). Services Marketing. NY:McGraw-Hill International Editions Google Scholar