Benchmarking is an important tool to organisations to improve their productivity, product quality, process efficiency or services. From Benchmarking the organisations could compare their performance with competitors and identify their strengths and weaknesses. This study intends to do a benchmarking analysis on the main Iberian Sea ports with a special focus on their container terminals efficiency. To attain this, the DEA (data envelopment analysis) is used since it is considered by several researchers as the most effective method to quantify a set of key performance indicators. In order to reach a more reliable diagnosis tool the DEA is used together with the data mining in comparing the sea ports operational data of container terminals during 2007. Taking into account that sea ports are global logistics networks the performance evaluation is essential to an effective decision making in order to improve their efficiency and, therefore, their competitiveness.
A comparative benchmarking analysis of main Iberian container terminals: a DEA approach
Joao C. Quaresma Dias Related information
1 CENTEC do Instituto Superior Tecnico de Lisboa, Instituto Superior de Engenharia de Lisboa, Portugal.
, Susana Garrido Azevedo Related information2 Management and Economics Department, University of Beira Interior, Polo IV – Edif?cio Ernesto Cruz, 6200-209 Covilha, Portugal.
, Joao Ferreira Related information3 Management and Economics Department, University of Beira Interior, Polo IV – Edif?cio Ernesto Cruz, 6200-209 Covilha, Portugal.
, Sergio F. Palma Related information4 Departamento de Engenharia Mecanica, Instituto Superior de Engenharia de Lisboa, Portugal
Published online 3 August 2009
Click 'Add to cart' to add this article to the shopping cart. This article price is $40.00. You may review the list of added articles prior to making the actual purchase on the shopping cart page.