Examining a case-based reasoning retrieval system using mental models as a framework

Research examining how people use case-based reasoning retrieval systems has been limited. It has not been clear how mental models can be used as a framework to examine the usability of case-based reasoning retrieval systems. In this paper, we report our findings on how the presence of a mental model affects the experiences of users of the knowledge innovation for technology in education (KITE) system, the first developed CBR retrieval system in the educational technology integration community.