Information technology for competitive advantage: the case of learning and innovation in behavioural healthcare service

The utilisation of IS/IT could offer a substantial competitive advantage to healthcare service providers through the realisation of improved clinical, financial, and administrative outcomes. In this study, 42 journal articles were reviewed and summarised with respect to identified benefits and challenges of the development and implementation of electronic medical records, tele–health, and electronic appointment reminders. Results of this study help pave the knowledge foundation for management of the behavioural healthcare to learn how to apply state–of–the–art information technology to offer higher quality, clinically proven effective services at lower costs than those of their competitors.